Terms and Conditions

When you make an order with me, Elizabeth Shewan, it is automatically assumed that you have read and agreed to these terms and conditions below, so please be sure to read them carefully.

Any questions, please do just ask.

The term ‘I’, ‘Elizabeth’, ‘we’, or ‘my’ refers to the owner of the website; Elizabeth Shewan. The term ‘you’ refers to the user or viewer of our website. If you have any further queries once you have read these terms please contact me via email at [email protected] Thank you.

BUYING JEWELLERY AND BOOKING WORKSHOPS

When you want to buy jewellery or book a workshop please contact me and we will agree arrangements.

All fees are listed/offered in GBP.  Payment can be made using PayPal, credit/debit cards: Mastercard, Visa, Visa, Delta/Debit, Visa Electron, Maestro and American Express, and I have just introduced a BACS option. If you are not paying via my online etsy shop at I will send you an invoice and receipt once you have paid via email.

Payment of jewellery is payable GBP. However,

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COMMISSIONS

If we agree upon a commission jewellery piece 100% of the agreed fee will need to be taken in full up front to allow Elizabeth to start the work. Work will not commence before this is received. Commissions can take up to 6-8 weeks to complete, dependant on Elizabeth’s work load, the size and detail of the piece and whether it needs to be hallmarked or not. She will give you a more accurate time-scale at the time of quotation/booking. You are commissioning Elizabeth because you love her work and trust her creative decisions so please bare this in mind when placing your order.

DELIVERY OF JEWELLERY

Elizabeth aims to despatch orders of jewellery that is already made within 48 hours of cleared payment, Monday to Friday. Please see above for commission time-scales.  Elizabeth will keep you up to date with the progress of your order.

Items are sent via Royal Mail Special Delivery and an appropriate insurance added, however please take note of the following: All invoices sent out to you use PayPal as the only form of payment so that all goods are adequately covered by their buyer and seller protection.  Please ensure that your PayPal account is up to date and verified, including your postal address - if it is not this may affect your cover and Lunar Treasures will not be held responsible in the case of a claim.  This policy is in place because Royal Mail’s small print is very ominous and they do not adequately cover the costs of valuable pieces hence why I have set it up this way so that it is possible to claim full costs in the unlikely event of having to make a claim - any questions please ask me.  Elizabeth always tries to keep your delivery costs as low as possible and often re-uses packaging materials to this end - the jewellery itself though is beautifully wrapped in Lunar Treasures packaging.  Please be specific in telling her when you need the item/s by and to where.  It is always nice for Elizabeth if you let her know that it has arrived safe and sound, along with how you like your new investment so please do this when you can.

Collection can be organised if convenient for all parties.

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RETURNS

Due to technical limitations the image viewed on the screen may differ slightly from the actual item purchased. Should you not be completely satisfied with your order you have the right to return any purchase within 7 days. A full refund will be given as soon as goods are received by Elizabeth Shewan undamaged, minus any delivery charges.  However, if you have purchased a commission piece things are different - the appropriate agreed changes within reason will be made and the work will be sent back to you as soon as possible.  There are no refunds offered on commissions - this is because pieces are made specific to your own personal requirements making the piece unsellable to anyone else.

If goods are received damaged or not as ordered, please contact Elizabeth immediately to let her know, and where possible send a photograph of the damage via email to [email protected] so that she can consider the options of repair/refund. Should a full refund be in order (minus any deposit and delivery charges) this will not be returned until the order has been safely returned to her.

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RETURN ADDRESS

Should you require to return an item please contact Elizabeth by email or telephone and she I will give you the details of where to send it to.  Sorry, Elizabeth does not like to advertise her address on the internet!

WHAT TO BRING TO WORKSHOPS

For each group workshop please bring a packed lunch with you and something to take notes. Basic tea and coffee with milk will be provided. Each course includes the use of a few basic materials, however please see the details of each individual course to see what extra materials and equipment you will be required to bring with you. You will be told via email what to bring also so don’t worry about a thing!

All courses are provided by Elizabeth Shewan ©.

HOW TO BOOK A SPACE ON THE WORKSHOP

When booking for one-off one day workshops a deposit of £25 secures your place in a group workshop, and for two-day workshops a deposit of £50 secures your place… with the balance due 3 weeks before the course.  It is advised that you pay the deposit as soon as you decide to enrol to avoid disappointment as there is increasing demand for the available slots (especially during the summer months) on the workshops and there is only so long I can hold a space for you.

To be eligible for any discounted rates offered you will be required to pay the whole amount up front immediately upon booking; whether this be for a term, one day or two-day workshop unless otherwise stated.  To be eligible for any offers and discounts that may be offered please see each individual course for details of payment requirements to ensure you enjoy the offer.

Payments may be made by PayPal via this site or by BACS at the time of booking your course.  If you need to pay by cheque please contact me and we can make arrangements. The number of places on each course is limited to 5-10 places (dependant on the course and the location) to make sure each participant receives plenty of personal attention and enhance your personal learning and experience.

To book your place please pay your deposit via the store.  I will then send you an invoice for the full and final amount which you are responsible for sending me 3 weeks prior to the event - if this is for a term discount then that would mean three weeks before the start of term. If you are paying by cheque please ensure it arrives with me by this time. Please take note of what it says below about the implication of a late payment.

CANCELLATION POLICY FOR WORKSHOPS

Deposits are non refundable. Non payment of the balance or any part of the fee by the due date will be assumed to imply cancellation and the place may be reallocated and the deposit forfeited without further notice (I will ring you to see what’s going on first though!).

When you pay for workshops on a term by term basis (ie. x4 Workshops every month for x4 months) no refunds are offered under any circumstances, just like you would expect when booking with any college.

If for any reason Elizabeth Shewan is unable to offer tuition on any part or all of any course an appropriate tutor may be substituted at her absolute discretion. If for any reason it is necessary to cancel the course (ie. due to extreme weather conditions like flooding or snow drifts) participants will be informed as soon as possible and a course date change will be agreed with all participants. No further liability will be accepted. You are advised to consider appropriate insurance at the time of booking.

VENUES AND ACCOMMODATION

Details of full directions to the workshop venues will be emailed to you prior to the event.  Should you require information on accommodation please contact me and I will provide you with some ideas upon request … I will however not be held responsible for any of the venues as any suggestions made are independent, unassociated with me, and whilst she makes every effort to ensure their suitability, this may not always be possible.

PRIVACY STATEMENT

Lunar Treaures will not disclose any information to third parties unless permission is granted. The personal information you provide when you contact us will not be used for any other purpose or shared with any outside parties without your prior notice and consent.

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FEEDBACK FROM YOU

After receiving your jewellery, or attending a Workshop I will ask for feedback from you. What you have to say about your experiences helps me to continue giving my best possible service to you and our other clients, which is of utmost importance to me. Of course, at any stage if you wanted to “withdraw” this testimonial, just let me know and we’ll take it off all of marketing materials, with the exception of printed materials (such as brochures - we’d need to wait until the next printing run to do this).

BLOG, FACEBOOK AND TWITTER COMMENT POLICY

All of my social network comments are strictly moderated to prevent spam. Also, I do not allow any blog comments that are rude, disrespectful or abusive (towards me or other commenters). If I perceive that you are using my blog or social media as a platform for your online wars with other people, you will be banned. I’m all about free speech provided it is not cruel or troll like. Some posts will have closed comments if the subject matter is sensitive. Thank you for understanding.

COPYRIGHT NOTICE

This website and all of its content is copyright of Elizabeth Shewan 2015 onwards. All rights reserved. No person, agent or agency has permission to use/copy/disclose/distribute/disseminate part or all of the contents in any form. For your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material; You may not, except with my express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in all respects in accordance with the law of England/United Kingdom and the parties agree to submit to the exclusive jurisdiction of the English Courts.

These Terms and Conditions are effective as of August 1st 2015. Any changes to this policy will be clearly highlighted on this page and the effective date will be modified accordingly.

Drop Me a Line

If you have any questions with regards to these terms and conditions please do drop me a line at [email protected]

 

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